Thank you James for your review. Every opinion is important to us and will help us improve our service in the future. We are also sorry that the tour did not meet your expectations. However, our offer is described as "Private Chauffeur Driven Tour" and it has been so. It also describes exactly what to expect. All benefits are listed. Comfortable journey in a private, unmarked chauffeur driven vehicle. Always at your own pace. Quote "This is a private tour / activity. Only your group will participate" Additionally, we always go a step further for our guests and because you mentioned that you like castles, I also showed you Donagoore Castle (Donagoore is now included, but was't included at the time of booking) and Glenihan Castle, where very few tourists go and which were not included in our tour schedule. And this is also another benefit of taking a private tour. Flexibility. Even though the information I gave you was not comprehensive, I give you some history information so it wasn't just A to B driving service. However, thank you for your opinion that it was a "good driving service"
I hope that maybe my explanations will convince you and you will change your review. Because I consider the three-star rating to be greatly underestimated, and even a unfair.