Thank you for taking the time to provide us with your feedback regarding your recent experience with us. We genuinely appreciate your input as it helps us improve our offerings and ensure the satisfaction of our valued customers.
While we understand your disappointment regarding the closure of Glacier 3000, we would like to clarify a few points that you mentioned in your review. The weather forecast can often be unpredictable, and unfortunately, the closure of Glacier 3000 was an unforeseen circumstance that occurred the day before your scheduled visit. We apologize for any inconvenience caused by this situation, but please rest assured that we always strive to stay updated with the latest weather information and make alternative arrangements whenever possible.
Regarding the issue of alternatives, we apologize if you felt that none were proposed. However, it’s important to note that during our pre-trip discussions, you specifically requested to be taken to Montreux and spend the day there. As per your preferences, our driver-guide respected your decision and facilitated your desired itinerary.
We understand your concern about the availability of water during your journey. Our driver-guide initially did not have water bottles on hand, but he had planned to purchase and provide them before embarking on the tour. Unfortunately, upon reaching the restaurant, you declined the offer.
Lastly, we would like to address your comment about having a driver and not a guide. As per your booking request, you opted for our driver-guide service, which offers transportation accompanied by a knowledgeable driver who can provide general information and assistance. Our driver-guide was there to ensure your safety and facilitate your transportation needs. However, it seems that you chose to explore Montreux independently, leaving our driver-guide with limited opportunities for interaction.
Once again, we apologize for any inconveniences you may have experienced during your trip. We genuinely value your feedback and will take it into account as we continually strive to improve our services.
If you have any further concerns or require additional clarification, please do not hesitate to contact us directly. We are here to assist you.