Thanks for your feedback Patricia! I'm so sorry for your experience! Our tours and app are designed to be accessible to people of all ages. We have had older adults use our tours, and they loved the experience we provided because it is very flexible to use at your own pace and simple to operate. The device you were using for the tour may have been connected to Bluetooth, which could explain why the audio wasn't coming out of the phone speaker. I would gladly exchange your tour for one of my other 100 tours in the US — hopefully, you'll get the chance to try them next time — or contact us with your receipt for a full refund. Please get in touch with us via phone or email. Also, to remind you, the tour you bought is yours for a lifetime. So, you can listen to it at home or on your next visit.