Dear Shannon, we have to disagree with your points because:
1- before starting you were clearly explained how to use an Ebike since it was you never tried one before.
2- right after starting we made as usual the briefing by the Lake clearly pointing geographically each town we would be crossing and the way to Switzerland.
3- we did stops every 15-20 minutes and gave each time clear explanations about: Cernobbio square, Moltrasio village and S.Agata church, Cam waterfall, Valley Garden, extensive notions in the Swiss vineyard and in general updated information about the route at all time.
Swiss vineyards are part of ride but not the only thing! We initially focus on landscapes over Lake Como and its villages as the experience title says; it’s a well balanced mix between the three topics.
Regarding safety instructions we don’t understand your point too as you were clearly explained to ride in a single line, having care of pedestrians on shared cycling lanes and in general just follow instructions given by your guides who had flawless care of your safety at all time.
Saying this, we will keep your considerations in count to be even more specific.