Dear Customer,
Thank you so much for sharing your feedback about our service.
According to our investigation, our guide could speak certain levels of fluent English, we are aware that our guide is not a native English speaker and it may bring up potential communication hassles, but please be trusted, if you have any problems our guide will try his best to help you. As we have Chinese customers on the tour, so the guide asked all the customers if you like to try a Chinese breakfast and you agreed about the arrangement, but it was a pity that you did not like it after you tasted. About the departure time, as we have different customers at different pick up locations, so the guide call all of you to double confirmed the pick up time. About the Hoover Dam, it was because the height of the vehicle affected the view, we are so sorry for the inconvenience and we will try our best to improve it in the future. Hemenway Park was not the attraction of our tour, so we will not go to there. Hope the above explanations help you.