Thanks for your comment, just to clarify for the others who are reading this comment, you have booked a self-guided tours, which means to explore on your own, we have in our range of products a guided tour option but it looks you were not interested to book this option as it is a higher price.
To book a taxi is more expensive with less quality of service, also we have exchanged with you by email to explain that you will explore on your own but it looks you forgot it, our drivers are not guide and this is not safe to be guide, to drive as you may aware we need to stay focus on road.
Regarding your waiting time, driver was waiting for you at the cruise terminal on time but you have not seen the driver with the display, we also have contacted you without answerw
We would appreciate you to not act in bad faith because it is not reflecting the reality and give a bad opinion of our services.
Kind regards, Owner