We are truly sorry for the inconvenience you faced with our Viator driver at Heathrow Terminal 3. We understand how frustrating and upsetting it can be to wait for transportation after a long journey, especially when expecting seamless service.
To rectify this situation and compensate for the additional expenses you had to incur due to securing alternative transportation to your hotel in London, we would like to offer you a full refund for the Viator service you booked. We believe this is the fairest solution to address the inconvenience and additional costs you endured.
Please provide us with your booking details, such as the reservation number and the name on the booking, so that we can process the refund promptly. Our team will ensure that the refund is issued to your original payment method as soon as possible.
Once again, we sincerely apologize for the inconvenience you experienced, and we value your feedback as it helps us improve our services. If there is anything else