Aloha - Weather we cannot control unfortunately. Our surf lessons are in an area with a gentle rolling wave which is best for beginners. Its a lot of fun and provide a great starting point for learning the essentials. Some people are under the impression you need BIG waves to learn. Not the reality as the light gentle rolling waves provides the best environment for a safe and enjoyable lesson.
Thanksgiving is a very busy time - very busy. We do our best to deal with guests in a professional manner. Some show up late, early, wrong day, have small kids (private lessons for safety),etc. As a result some days are more challenging than others.
Our lessons take place outdoors and we follow the state protocols with respect to health guidelines. A quick phone call to us to find out would have answered your questions. A request could be put in place.
I do recall this day, and during the reschedule we offered either a reschedule or a refund for you. Thank you for your feedback, we will review and update our protocols as necessary.