Aloha and thank you for bringing your poor experience to our attention. This is a highly rated dinner cruise, so although this sounds like an outlier incident, you never should have had hair on any of your plates. And although my favorite entree is the shrimp and have never been disappointed, but that obviously wasn't the case with your friend..
It is our goal that all customers have enjoyable experience with us and we always try to make it right when that doesn't happen. Please reach out to me directly at johngaskins@pacwhale.com, so I can figure out when you went out and process a refund. I thank you for providing your feedback and look forward to hearing from you. Mahalo!