Mrs Ibarra;
Thank you for your comment. As we spoke, we made this very unfortunate mistake and we tried to offer a solution to what we had done. Of course one of the options was to cancel and we would obviously apply for a full refund; nevertheless I have to clarify that facing the kind of customer that because of a mistake the company did wants to take advantage and gets as much as possible (as your daughter said “besides the museum refund, what other compensation will you give us?”) is very difficult. And trust me, in this company we do not always the policy “customer is always right” as we assume our mistakes, but we do not stand lacks of respect to our staff by customers. You clearly wanted to take advantage of this situation, we wanted to upgrade the transportation sending a Suburban and that is something you did not mention, nor the way you delivered the conversation. At the end it was your decision to continue with the experience without the museum; which was one of the options and of course we refunded the price of the tickets.
Once again we do apologise for the mistake, as said, we tried to offer a solution, I honestly do not consider I was rude, but if not satisfying your demands is rude, then I apologise again.
Thank you for your review and we hope you have a safe flight back home.