We understand your anger about the waiting time which was about 2 hours.
However, we complied with the total estimated time of this activity (around 7hrs). With visit to the pyramids*
Yes, we repeat this again:
“Many people have the idea that they immediately come to board the balloon, and this is not so. The same thing happens at an airport. You arrive even 1 or 2 hours earlier“.
You must be aware that December 25 is a day of high demand.
If we woke you up earlier, it wasn't for fun. It was to be sure that we will arrive in Teotihuacan on time considering any type of unforeseen event.
If you saw several balloons take off before yours, this is because we received reservations many months in advance. We do not want to say that your reservation has been less important than others, but we organize people in the balloons as we receive their reservations.
If it makes sense to you, we received your reservation on December 22
And it is sad for us to read comments with a low score, due to the waiting time, on a day where obviously crowded places are expected and delays can happen. And without considering the real work of our staff.
Anyway, we appreciate your comment and we are pleased that at least you enjoyed the flight, which is the main objective of this activity.
Our best wishes to you!