Dear Ms Tracy,
I'm sorry that you wrote this review, however I do understand your anger, first for the 1 hour +++ of the train delay and then your wait for the driver.
Without trying to find justifications or excuses, I can reassure you that Sunday 5th of june, it has been a very busy and cotic day and I do not mean for The Chauffeur of Positano, but for all of the people arriving in Naples by train and all the car and taxi services working in the area.
Due to a previous accident on the train line from Rome to Naples, the whole of the system has gone into tilt, causing long train delays up to 4 and a half hours.
As the logistics manager of this company, I take full responsibility for the delay you have suffered, but it was beyond our control, and I can assure you that we did our best given the circumstances.
However, what I find very unfair is that you criticize the work that we do in the way we do it for $ 225 USD (which, incidentally, are not destined all to us). Over the years our clients keep coming back and refer their friends and family to us, and one of the main reasons, and also the thing that we are very proud of, is that we never put our financial interest before the safety, comfort and needs of our customers.
You are free to keep your idea, but please trust me when I say that my decision to send you a different car and make you wait, was made in your own interest, knowing that you would have never of found a taxi willing to take you to Positano, for a reasonable price on that day, with 7 km of traffic queue coming back from the Amalfi Coast, which you had way of see for yourself on your way to Positano. Trust me when I said that especially on Sunday the 5th, it would have been much easier for us to allow Viator to reimburse your money and leave you stranded in the train station.
To be fair to all those people that work very hard every day to ensure to thousands and thousands of tourists a comfortable and pleasant hospitality in this country, I hope that you will change your mind on what happened to you and look at it from a different perspective.
I wish you a wonderful time in Positano.