Dear Miss Cristine, this is Vincenzo the owner, I am very sorry for your bad experience with the driver, We perform hundreds of services a day trying to help all of you who contact us and choose us for transportation , and we are very grateful to you . Sometimes we ask for help from other companies because we are too full and we can't do it, we are sorry to refuse the booking request because we know that you need it, and I am sure that the driver does not come directly from our company, but this is not an excuse. Can you kindly contact me on +393394316920 WhatsApp as well , I'm very disappointed about what happened. I will be very happy to reimburse you the cost of the transfer... and of course I will take care of the driver...
I look forward to hearing from you again soon.