Thank you for taking the time to leave a review for us. We're glad that you enjoyed your experience onboard and the honu of Waikiki. We did want to clarify that our vessel can accomodate up to 49 passengers plus our crew, and so with just 23-27 guests onboard, there is still plenty of space for all. We are a fully outdoor activity and follow all City and County protocol regarding health and safety, including COVID-19 precautions. Our crew thoroughly sanatize all snorkel gear and vessel/office areas, as well as offer the purchase of new snorkel mouth pieces for those who wish to use brand new gear. Guests are also welcome to bring their own gear if they wish
The third party you booked through did contact us 5 minutes after departure to let us know you requested a refund due to the passenger count, but as you had boarded the vessel and were participating in the activity, we did not have a clear understanding of your refund request, especially as we were well below the maximum number of guests we can accomodate. We are sorry that you felt unsafe due to COVID while traveling, but you did not notify our staff during boarding, during the sail, or after that you were not comfortable with the number of guests onboard as we would have been happy to address your concerns in person.
Again, we are glad you enjoyed your time onboard the Holokai and we hope you enjoyed your visit to Hawaii.