Your pick up or meet at instructions will be emailed to you directly from Ohana Surf Project at least 24 hours before your lesson time.
We offer free pickup from Waikiki from our four standard pickup locations 10-45 minutes prior to your lesson time: (1) Ilikai Hotel (2) Ambassador Hotel (3) Don Ho Lane Van Depot (4) Hyatt Regency For customers staying at the Ala Moana Hotel, Hale Koa Hotel, Kahala Hotel and Resort, The Ritz Carlton or The Trump Hotel, we may be able to arrange a special pickup closer to the hotel with a notification call or email at least 24 hours in advance. If either the customer or accompanying guest has a handicap or injury and needs to arrange a special pickup, please call or email us with 24 hours notice and we are more than happy to come directly to your hotel.
You can cancel up to 24 hours in advance of the experience for a full refund.