Aloha Leslie, I apologize for your less than satisfactory visit. Our ATV Guides are trained to sanitize and clean high traffic touch areas on the ATVs like the seat, handlebars, etc. but sometimes run out of time to clean the entire ATV between rides when we have a full daily schedule. The track often gets quite muddy as well so it is quite a task to clean the ATVs afterwards.
As far as the ride itself, yes, we have a 5mph speed limit during the initial tour while riding through slow speed zones. On the track, guests are able to speed up but we give our ATV guides discretion on how fast guests can go based on their individual abilities. Sometimes, this does not work out in our best interest, or there may have been a safety issue on the track on this particular day. If you are ever in the area again, we would love to offer you a comped ATV ride to come back and try again. We'd hate to leave you with a subpar experience. Mahalo