Aloha Jiyae, thank you very much for taking time to write a feedback for our Ocean and You tour. I apologize for any inconvenience you experienced during your recent tour with us. I understand that you were disappointed about not receiving a refund after missing the tour due to traffic. We truly value our customers' experiences and strive to create memorable moments during our tours. To ensure that all can fully enjoy the tour and to maintain the schedule for all customers, we emphasize the importance of adhering to the designated check-in time. This information is communicated to all customers through confirmation emails, reminder calls, and text messages. I apologize again for any inconvenience you experienced and for any dissatisfaction this may have caused. If you have any further questions, please do not hesitate to reach out to info@andyoucreations.com. Thank you for your understanding, and we hope to have the opportunity to serve you better in the future. Mahalo.