Hello Karisha,
I am a bit surprised by your review and I don't think it's really fair.
You booked a visit for Monday, May 31.
Exceptionally the cruise company that was supposed to operate your seine river cruise cancelled all their departures for Monday. This was due to low demand. As you may be aware, France doesn't allow international travellers (outside of EU) to visit France as we speak.
We offered you to do the cruise another day or to give you tickets for another museum or monument instead of the cruise.
You wrote back telling us that you could do the cruise on Sunday 6 of June. Later on, you asked for a refund of the Seine river cruise tickets. You actually asked for a 50% refund on Monday and we immediately agreed on that.
So, in the end, you did only pay 50% of €110.
We are a small business and after 15 months of closure due to covid-19 this type of reviews can really affect our business in the future... But maybe that is what you were trying to do.
Thank you,
Pierre