Paris

Big Bus Paris Hop-On-Hop With Eiffel Tower 2 Floor access & Seine River Cruise

Paris, France
Big Bus Paris Hop On Hop With Eiffel Tower 2 Floor access and Seine River Cruise

From $109.68

Select Date and Travelers

Free cancellation
Up to 24 hours in advance.
Paris Tours
All Paris Tours
Audio Guides
Kid-Friendly
Likely To Sell Out
Unique Experiences
  • 1 day
  • Offered in: English

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Overview

    What's Included

    • Hop-on hop-off bus tour
    • Engaging audio commentary in a choice of 11 languages
    • 01 Hour Seine River cruise
    • Entry to the Eiffel Tower 2 Floor Elevator Access Ticket
    • Audio Guided Tour For the Eiffel Tower
    • Transfers
    • Food and Drink

    Meeting And Pickup

    Start time

    09:30 AM

    What To Expect

    Red - Classic Route

    10 Stops

    12 Points of Interest

    Duration: 1 day

    Operating Schedule: You can hop on and off from our Paris Red Route tour from 10 different stops. Tune in to our pre-recorded commentary, available in 11 languages via complimentary headphones. Customers are advised to visit our website or download our app to find out more about updated service information. Your River cruise tickets will be provided by a Big Bus agent when boarding on the bus they will then tell you where to board

    Eiffel Tower

    Champ de Mars Eiffel Tower

    Palais Garnier

    Big Bus

    Louvre Museum

    Notre Dame

    Musée d'Orsay

    Champs-Élysées

    Grand Palais Éphémère

    Place du Trocadéro et du 11 Novembre

    Points of interest passed by on this route

    Musee d'Orsay

    Eiffel Tower

    Cathedrale Notre-Dame de Paris

    Louvre Museum

    Seine River

    Palais Garnier

    Champs-Elysees

    Le Trocadero et son esplanade

    Grand Palais

    Big Wheel on Place de la Concorde

    Parc du Champ de Mars

    Pont des Arts

    Additional Info

    • Confirmation will be received at time of booking
    • Wheelchair accessible
    • Stroller accessible
    • Infants must sit on laps
    • Transportation is wheelchair accessible
    • Surfaces are wheelchair accessible
    • Most travelers can participate
    • Separate direct entry ticket will be delivered to traveler 24 hours before the Tour.

    Cancellation Policy

    You can cancel up to 24 hours in advance of the experience for a full refund.

    • For a full refund, you must cancel at least 24 hours before the experience’s start time.
    • If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
    • Any changes made less than 24 hours before the experience’s start time will not be accepted.
    • Cut-off times are based on the experience’s local time.
    • This experience requires good weather. If it’s canceled due to poor weather, you’ll be offered a different date or a full refund.

    Reviews

    2.0
    11 reviews
    Total review count and overall rating based on Viator and Tripadvisor reviews
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    Reviews by Viator travelers.
    Showing 1-8 of 11 reviews
    Terrible Experience with Viator
    nidhi_s, Aug 2023
    No coordination and representation by Viator on the experience day. Called them couple of times after waiting and post arrival time to no use. Later they shared the bus & river ticket codes and we had to search things on our own. They informed about cancellation of Eiffel Tower visit post asking them on how and what we do on the experience day. We could not do the Eiffel tower due to this behaviour of Viator and one of the purposes of this Paris visit spoiled for the family. I would like Viator to compensate me for all the trouble and spoiling the experience.
    Response from Host, Aug 2023
    Dear valued customer, I would like to extend my sincere apologies for the disappointing experience you encountered during your recent tour with Shane Tours. My name is Aman, and I'm here to address your concerns and make sure we rectify the situation to the best of our abilities. I'm truly sorry for the lack of coordination and representation you experienced on the day of your tour. It's disheartening to hear that you had to face difficulties reaching us and obtaining the necessary information. Our team aims to provide seamless and enjoyable experiences, and I understand that we fell short of meeting your expectations in this regard. I deeply regret any inconvenience caused by the delay in sharing the bus and river ticket codes. Your feedback is invaluable, and we will review our processes to ensure that this kind of situation is avoided in the future. Your feedback helps us identify areas where we can improve, and we appreciate your honesty in bringing these concerns to our attention. Regarding the cancellation of the Eiffel Tower visit, I apologize for any frustration this caused. We should have communicated this information more effectively, and I understand that this affected a key part of your Paris visit. Your disappointment is completely understandable, and I want to assure you that we take this matter seriously. In an effort to make amends, I would like to offer you compensation for the inconvenience and disappointment you experienced. Please reach out to our customer service department with your booking details, and we will work to find a suitable solution that reflects the value of your lost experience. Once again, I apologize for the negative impact this tour had on your visit to Paris. Your feedback is crucial to us, and we will be taking steps to ensure that situations like these are avoided in the future. We value your patronage and hope to have the opportunity to restore your trust in Shane Tours. Thank you for taking the time to provide your feedback, and I hope we can work together to make things right. Warm regards, Aman Shane Tours Customer Care
    Not good
    Richard_T, Aug 2023
    The meeting spot was vague and once we connected with one of the big bus contacts they told us we did not have the correct ticket (which was sent to us by Viator). We could not get on the Eiffel 2nd floor tour ( which we paid for) reluctantly they gave us hip on hop off bus pass and Seine River cruise. Not a good experience. Someone at Viator didn’t do their homework
    Response from Host, Aug 2023
    Hello, I hope this message finds you well. My name is Aman, and I want to express my sincere apologies for the inconvenience and frustration you faced during your recent tour with Shane Tours. I understand that your experience did not meet your expectations, and I am here to address your concerns and make things right. I'm truly sorry for the confusion and lack of clarity regarding the meeting spot. It's our aim to provide clear and concise instructions to ensure a smooth start to your tour. I understand how frustrating it can be when you encounter challenges right from the beginning of your experience. I apologize for the confusion with the ticket provided by Viator. This mix-up should never have occurred, and I understand how disappointing it must have been to be denied access to the Eiffel Tower 2nd floor tour that you had rightfully paid for. Your disappointment is justified, and I want to assure you that we take full responsibility for this oversight. I'm glad to hear that we were able to provide you with an alternative solution, including the hop-on-hop-off bus pass and the Seine River cruise. However, I understand that this was not the experience you had initially planned for, and for that, I apologize. I want to assure you that your feedback is extremely valuable to us. It helps us identify areas where we need to improve and prevents such situations from happening in the future. I assure you that we will be conducting a thorough review of our processes to ensure that instances like these are avoided going forward. To express our sincerity and to make up for the inconvenience you faced, I would like to offer you a gesture of goodwill. Please contact our customer service department with your booking details so that we can work out an appropriate compensation for the disruption to your tour. Once again, I am truly sorry for the disappointment you experienced during your tour with Shane Tours. We genuinely value your patronage and the trust you have placed in us. Your feedback is a driving force for positive change, and we are committed to ensuring that your next experience with us is a much more enjoyable and hassle-free one. Thank you for bringing these issues to our attention, and I hope we can work together to rectify the situation. Best regards, Aman Shane Tours Customer Care
    Avoid this Shane tours vendor
    Larry_E, Jun 2023
    Shane Tours in Paris provided the Worse coordination ever. On-line ticket not accepted by Big bus vendor. No pass available at the Eiffel Tower due to “technical difficulties.” Customer service comes from “broken English “ Indian operators that are difficult to understand.
    Response from Host, Aug 2023
    I hope this message finds you well. I'm reaching out in response to your recent review of Shane Tours in Paris. I truly appreciate your candid feedback, and I want to express my sincere apologies for the disappointing experience you had. Please allow me to address your concerns: Coordination and Online Tickets: I deeply regret the confusion you experienced regarding the coordination of your tour and the acceptance of your online ticket by the Big Bus vendor. Our goal is to make every aspect of your experience seamless, and I'm sorry that we fell short in this regard. Your experience highlights areas where we need to improve our communication and ensure that our tour participants face no hurdles in their plans. Eiffel Tower Pass and Technical Difficulties: I apologize for the inconvenience you faced due to the unavailability of the Eiffel Tower pass because of "technical difficulties." This is not the level of service we strive to provide, and I'm genuinely sorry that this impacted your visit to such an iconic landmark. Your frustration is completely understandable, and I take full responsibility for the lapse. Customer Service Communication: I'm truly sorry to hear that you found it challenging to understand our customer service operators. Our aim is to provide clear and effective communication, and I apologize if this was not your experience. Your feedback reminds us of the importance of providing easily understandable assistance for all our customers. While I understand that you prefer a response that's different from the previous one, please know that your feedback is vital to us and we're committed to learning from our mistakes. We are conducting a thorough review of our processes and working on improvements to enhance the overall experience for our customers. I want to make things right for you. I would appreciate it if you could reach out to our customer service department with your booking details. We would like to offer you a gesture of goodwill for the inconveniences you encountered. Once again, I apologize for the letdown during your interaction with Shane Tours. Your feedback is an opportunity for us to grow and improve, and I hope that we can regain your trust in the future. Thank you for taking the time to share your thoughts, and I hope to have the chance to provide you with a much more positive experience in the future. Best regards, Aman Shane Tours Customer Care
    Everything worked out so...
    Michele_R, Apr 2023
    Everything worked out so well timing wise. It was great to take the hop on bus to the Eiffel tower and right after had an enjoyable boat ride on the Seine.
    Response from Host, Aug 2023
    I hope this message finds you well. I wanted to express our heartfelt gratitude for taking the time to share your positive experience with Shane Tours. We're delighted to hear that everything went smoothly and that you enjoyed your time in Paris. We understand that when traveling, timing and coordination are essential to make the most of your experience, and we're thrilled that everything aligned perfectly for you. It's wonderful to hear that you found the hop-on-hop-off bus convenient and that it led to an enjoyable visit to the Eiffel Tower, followed by a delightful boat ride on the Seine River. Your kind words truly resonate with us and serve as a testament to the efforts we put into ensuring our guests have memorable and seamless experiences. We're committed to providing top-notch services that allow you to fully appreciate the beauty and culture of the destinations you visit. Thank you once again for choosing Shane Tours for your Paris adventure. We're grateful for your trust in us and your positive feedback. If you ever decide to explore new destinations or return to Paris, we would be honored to have the opportunity to serve you once more. Wishing you many more amazing journeys ahead! Warm regards, Aman Shane Tours Customer Care
    Les événements en valent la peine mais trouvez un autre voyagiste...
    Gilles_B, Sep 2023
    Tous des choses à voir! Mais ne faites pas affaire avec Shane tour... service médiocre, une chance que la dame à Paris chez Big bus tour était là ....elle m'a littéralement sortie du trouble. Mais comme le voyagiste a mal fait son travail, j'ai dû me taper la tour Effel à pied vu que j'étais en retard sur mon horaire ( 9:30 am) pour l'élévateur... et pourtant j'ai payé le gros prix pour ça ...elle a tout réglé...même la croisière sur la scène C'est donc à elle que je dois ma belle journée en fin de compte.. .
    Malísimo
    florinda_r, Jun 2023
    Viator es una agencia de Tour con pésima atención, no cumplen con lo que se paga en el Tour. Además no resuelve los inconvenientes
    Response from Host, Aug 2023
    Estimado/a,Malísimo Agradecemos que haya compartido su experiencia con nosotros. Lamentamos profundamente los inconvenientes que ha experimentado durante su recorrido. Queremos que sepa que sus comentarios son sumamente importantes para nosotros y tomamos sus preocupaciones muy en serio. Nos entristece saber que su experiencia no estuvo a la altura de sus expectativas y por ello, queremos ofrecer nuestras más sinceras disculpas. Entendemos lo crucial que es recibir el valor completo por lo que se paga y estamos comprometidos a mejorar nuestros servicios para garantizar una experiencia más satisfactoria en el futuro. Esperamos tener la oportunidad de rectificar esta situación y brindarle un servicio que refleje la calidad y atención que merece. Estamos evaluando activamente nuestros procesos internos para abordar los problemas que ha señalado y para asegurarnos de que futuros clientes no enfrenten los mismos desafíos. Lamentamos los inconvenientes que ha experimentado y agradecemos su paciencia. Esperamos que, en el futuro, considere darnos otra oportunidad para mostrarle la verdadera calidad de nuestros servicios. Atentamente, AMAN TOUR MANAGER
    Keine Weiterempfehlung!!!
    Anastasia_M, Jun 2023
    Schon beim Ankommen an einer BigBus Station am Eiffelturm wurde uns gesagt, dass wir Tickets mit QR-Codes für die Busfahrt brauchen. Diese wurden uns erst nach telefonischer Nachfrage bei Viator per WhatsApp verspätet geschickt. Dank eines BigBus Mitarbeiters durften wir in den Bus einsteigen und die Tickets später einscannen lassen. So ging der Stress weiter, wir konnten die Busfahrt kaum genießen, da auch die Seine-Fahrt-Tickets und die Eiffelturm-Tickets fehlten. Die Seine-Fahrt-Tickets wurden uns im Laufe von 2 Stunden geschickt. Doch mussten wir trotzdem erfragen, an welcher Anlegestelle es los ging. Die Tour auf den Eiffelturm wurde im Laufe des Vormittags, zuerst angeblich wegen technischer Probleme auf der Internetseite und dann wegen Überbuchung komplett storniert. Ich habe eine Teilrückerstattung angefordert. Ich empfehle Viator keinesfalls weiter.
    Response from Host, Aug 2023
    Dear Keine Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you encountered during your recent visit. Your feedback is invaluable in helping us improve our services. We deeply regret the challenges you faced with ticket delivery and the subsequent impact on your overall enjoyment of the tour. We understand how important a seamless experience is, and we are committed to addressing the issues you've highlighted to prevent similar situations in the future. Please be assured that we have taken your feedback seriously and are actively working to streamline our processes to ensure that future guests have a smoother and more enjoyable experience from the moment they arrive at our stations. We apologize for the disappointment regarding the Eiffel Tower tour, and we appreciate your patience and understanding as we work to rectify the situation and process your partial refund promptly. Your feedback serves as a reminder that there's always room for improvement, and we are dedicated to learning from this experience to enhance our services. We hope that you will consider giving us another chance to provide you with a truly exceptional experience the next time you're in town. Thank you for your understanding and for bringing these matters to our attention. Warm regards, AMAN SHANE TOURS
    Plan de viaje excelente
    GABRIELA_B, Apr 2023
    Muy buen plan de viaje para conocer muchos lugares en poco tiempo fue la mejor elección ya que teníamos solo dos dias para disfrutarlo
    Response from Host, Aug 2023
    Gracias por compartir tu experiencia positiva con nosotros. Estamos encantados de saber que nuestro plan de viaje te permitió explorar varios lugares en tan poco tiempo. Entendemos lo valioso que es el tiempo cuando se tiene un itinerario ajustado, y nos alegra que hayas disfrutado de tu elección con nosotros. Nuestro objetivo es proporcionar experiencias memorables y satisfactorias para nuestros viajeros, incluso cuando el tiempo es limitado. Agradecemos tu confianza en nosotros y tu elección de permitirnos ser parte de tus dos días de aventuras. Si en el futuro decides explorar nuevos destinos o necesitas ayuda con más planes de viaje, estaremos aquí para ayudarte. ¡Esperamos que tengas muchas más experiencias emocionantes en tus futuros viajes! Saludos cordiales, Aman Atención al Cliente de Shane Tours

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