Thank you for taking the time to leave us an honest review on Viator. However, we are very disappointed that we were unable to provide you with a more accommodating experience for your Eiffel Tower and Seine Champagne Cruise tour.
Apologies that our City Wonders guide could have been a bit more visible. On your booking voucher, we provided you with GPS coordinates which should have led you directly to your guide and coordinators. As well, we would like to apologize for any sort of confusion you experienced while redeeming your entrance for the Champagne Cruise. We will communicate this to all of our staff on the ground so that they are made aware of this so it does not happen to anyone else.
We appreciate your feedback as a valuable source of improvement, and it was our pleasure having you with us your tour of the Eiffel Tower and Champagne Cruise.