Hi there, at Withlocals we want our guests to have the best experience of their trip so we are very disappointed to find out about your negative tour experience. As we cannot directly get in touch with you from here, please email us at firstname.lastname@example.org and we will make sure to follow up on this issue.
We are looking forward to your email. Thank you and please accept our apology on behalf of Withlocals.
Have a great day,