Thank you for taking the time to write this review.
A little precision and honesty:
> When you book, please specify the number of adults and children in the group. Even though this is a private tour, this information is very important. Beyond changing entrance tickets, this allows us to adapt our service. If there are children, we provide a suitable seat, for example. We did not have this information from you despite our reminders.
> Regarding wheelchair accessibility, we can adapt the tour. This requires that we have the information when you make your reservation. The gardens of Versailles are difficult with a wheelchair but the palace and the Trianon Domain can be more pleasant. We know how to adapt, and make the experience enjoyable.
> We have nearly ten years of experience at the Palace of Versailles. It must be understood that it is not possible during the season to go out and re-enter the gardens several times. If you enter the gardens in the morning, remember to have lunch at the Domaine and not outside.
> Only certified guides work in our team. Their license allows them to give comments in the palace and the gardens. This certification assures you of the quality of the comments. We are delighted that you enjoyed your visit to the Palace.
We have always had very positive feedback about Versailles private Day trip, it is reflected in all our 5-star reviews about that very same tour.
All my best