Thank you for your review. We are sorry to hear that you had to wait on the line.
You will appreciate that; in high season Paris (especially Eiffel Tower) is getting 6-7 millions visitors. You are getting your tickets in advance and you are getting a chance to enter the tower without waiting the ticket line.
The line which you had to wait on was the security check. The more crowded the Eiffel Tower, the more security queues we may have to wait.
All of them are made for your safety, it is forbidden to bring sharp tools or bottles. And some guests who do not know these prohibitions are forced to leave them all at the door, so the queue can sometimes get longer.
Thank you very much for traveling with us. We hope you will visit the Eiffel tower at an uncrowded time on your next trip.
PBT Reservation Team