The Eiffel Tower is the attraction center visited by an average of 6 million tourists a year. We, as a local supplier, can only provide professional tickets for visitors between the ages of 4 and 99. If you didn't understand the meeting information from Viator, why didn't you contact us? Actually, the meeting information is pretty clear. We also have contact numbers and you could write to us on the Viator Extranet. But you didn't do that. In order to better serve our customers, our office is open from 9 am to 10:30 pm Paris Local Time. We have already stated in the meeting information we sent you the day before the tour day that we cannot guarantee your entry if you are late. You should read the information sent to you. If you didn't understand, you should have contacted us. It is normal to encounter problems if you do not arrive at the meeting point on time. However, we still try our best to meet you with the guide under the tower. The guides give you a print out of your tickets. However, they produce the most effective solution for late customers like you. Therefore, this review provide the incorrect information about our service.