Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced with the incorrect hotel pick-up and the delayed departure time. We understand that waiting an additional 30 minutes had a negative impact on your overall experience.
We regret any discomfort caused by the wet seat due to the earlier rain. We strive to provide a pleasant and comfortable environment for our guests, and we apologize for falling short in this aspect.
However, we're glad to hear that the driver was informative and sincerely apologetic for the mix-up. Our team values open communication and taking responsibility for any mistakes made. We appreciate your understanding and acknowledgment of the driver's efforts to make amends.
Your feedback is invaluable to us, and we will use it as an opportunity to improve our processes and ensure a smoother experience for our guests in the future. If there is anything else we can do to address your concerns or make it up to you, please do not hesitate to reach out to us directly.
Best