Thanks very much for your review. We have been providing small group and private tours for 15 years and our guests have enjoyed the more personal experience very much. We are sorry that you do not feel the same way. When you called me and asked about the rate difference between us and the other company that had cancelled your tour last minute for not meeting minimums, I explained that we were a more personal and / or private service, to which you said "oh ok, that makes total sense no problem I understand". If it were not ok at that time, I would have given you the opportunity to cancel. I feel you aren't being forthcoming, because you are telling future guests there are other ways to do the tour, but not including that those other ways may be cancelled last minute like what happened to you. For those considering our tours, there are definitely other options in larger buses with 10 to 15 other people and the places that you visit are the same, but the experience is not. Each different outfitter fills a unique need. Our tour is 100% a great value if a more personal experience is what you seek. Also, we will NOT cancel last minute leaving you searching for another option. Safe travels and thank you.