We're sorry to hear that your flight with us was cancelled. However, Mother Nature often has plans of her own that will not allow us to fly. It's not unusal that a flight is still a go at 11am and then cancelled by 5pm, which is why we notify our passengers everywhere that hot air ballooning is extremely weather dependent, and to have backup dates available. We hope that you'll give hot air ballooning another try, as it is quite a breathtaking experience.