Hi Mark, thanks for taking time to write a review. Costumers feedbacks are always useful in order to give a better service.
But probably in this case there was certainly little attention in reading the tour details which are clearly
stated in the "What to expect" section.
This section clearly describes the tour program in detail step by step and its duration. It is specified that the waking tour lasts 2 and a half hours plus thirty minutes to climb the Leaning Tower. Total 3 hours. Tour start it's at 9:45am, end of services at around 12:45pm plus the time needed to collect bags at the cloackroom when used.
Concerning the Tower climb, you left the tour in advance and got to the entrance of the building on your own
with no assistance of the accredited tour guide, needed in this specific case.
Clearly this is not a suitable tour for travellers on a tight schedule.
Best regards.
David - Pisa Explorer