Dear Peter, thanks for your feedback, we have check thoroughly and noted that the tickets were indeed shared with you through tripadvisor, and we even mentioned that in case you are unable to download the ticket you can email us to share it again, as TripAdvisor has some technical issue where many a times guest receive blank tickets, we wish you had reached out to us, the tickets were officially issued and paid for by us. We apologise for this experience and feel terrible and we wish we could email you the tickets, had we known you did not receive the same, but this not a scam, you get official tickets only.