Ciao Scarlett,
Thanks a lot for your feedback, we always evaluate our guests' feedback and take advice to improve our tour quality.
Regarding the Pompeii critic is the first time in five years that I hear something like this, I will investigate it, thanks. Regarding the walking with no commentary Pompeii is a site of 164 acres, to cover the main highlights in 2 hours there is a little bit of walking involved and I do believe that it could be nice that while you're walking (which is usually about a 30 secs, max 1 minute before we start explaining again) you will also admire the surroundings of the ruin
Again I will investigate the part regarding the Brothel but the walking part I will not consider it, there is usually max a min of break and only when we walk, just because we also have to watch out for where we put our feet in the cobblestone.
Regarding the lunch I would like to underline that is a lunch in a Winery, not in a vineyard, it does mean the main focus is the wine produced by the grapes that grow on the rich volcanic soil of Mt. Vesuvius, not a normal restaurant.
Why am I underlining that? It is because you're doing a Vertical Wine Tasting Class, in other words you're tasting different wines from the same producer, pairing them with meat food will be ruining the wine tasting, because you're not tasting only one type of wine during your meal, you're tasting several wines(6 to be precise) and your palate will be affected by the fibers of the meat. I would also like to bring to your attention that the following menù was:
Appetizer: Bruschetta w/Cured Meat, Grilled Veggies, Organic VeggieBall(Basically a meatball without meat)
Main Course: Pasta with Cherry Tomatoes from Mt. Vesuvius and parmesan
Second Course: Eggplant parmesan
Dessert
I would understand your criticism of the food if it wasn't enough but I do believe that it is a lot even for Italians, maybe you were just disappointed to not have a meat element in the menù but again I explained the reason above, maybe a wine tasting w/ lunch wasn't just a good fit for you, as long as a shared Pompeii Tour if you wanted to go deeper in Pompei, but that would require not less than 4 hours and not with the same price paid, shortly I do not believe it is our fault.
I was personally the driver that day and I do remember you saying that everything was nice, I kinda feel a little disheartened to find out that you left us a 3 stars review later on that will affect a lot the quality certification that we sweated so much to build, and the reason for that is because we put our heart and passion in what we do, but I guess the world is beautiful because is so different, we can't make everyone happy no matter how hard we try but saying "So-So experience" is extremely rude in my opinion and very frustrating.
Again we're very open to this feedback, but they need to have some solid base behind it, otherwise we can't take anything from them and they are just a random attack on our company reputation.
All the best.
Giuseppe