Streamline your arrival in Puerto Vallarta and get your stay off to a great start with this private transfer from the airport to your hotel. Avoid the hassle of haggling with taxi drivers or the discomfort of squeezing into shared transfers. Sit back and relax in your comfortable, private vehicle and enjoy the ride without having to drive yourself.

This is a private service just for you and your party
Fly with confidence knowing you'll be met when you arrive
Ideal for first-time visitors to Puerto Vallarta
Available for groups of up to six travelers

What's Included

Local taxes
Driver/guide
One-way private transfer

Food and drinks, unless specified
Gratuities

Meeting And Pickup

Pickup point

Ordaz
Puerto Vallarta Mexico

Start time

Opening hours

Select your preferred transportation option to see hours.

View tour option

Drop-off points

Select a drop-off point

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Pickup details

We offer transportation services to most hotels in Puerto Vallarta area, contact us at least 24 hours prior your arrival for any doubt.

What To Expect

Additional Info

Confirmation will be received at time of booking
Not wheelchair accessible
Please advise all flight and hotel information at the time of booking
Vehicles are not always equipped with baby seats. If you require a baby seat, please include this in the "Special Requirements" field at the time of booking is not guarantee you will get one and consider that have an additional cost. If you are bringing your own child seat, you must book at the child rate as a seat will be used
Note: The transfer to Zone 5 hotels is only a one-way private transfer, must book on private services option
Service animals allowed
Note: Due to federal regulations, the vehicle used for transport back to the airport is a taxi.
Please check the hotel list below, to ensure you are booking the correct zone.

Zona 1: Comfort Inn,Holiday Inn Express,Casa Velas,Velas Vallarta,Marriot,Nima Bay,Mayan Palace Marina,Flamingos Vallarta,Melia,Club Regina,Vamar,Raintree/Club Regina,Westin
Zona 2: City Express,Crown Paradise Club,Crown Paradise Golden,Hacienda Buenaventura,Nh Krystal,Peninsula,Icon,Grand Venetenian,Vallarta Torre,Hilton,Hacienda Hilton,Sunscape,Villa Del Mar,Villa Del Palmar,Friendly,Hotel Mio,Fiesta Americana Pvr,Los Tules,Plaza Pelicanos Grand,Plaza Pelicanos Club,Sunset Plaza,Las Palmas By The Sea,Canto Del Sol,Secrets Vallarta,Dreams Vallarta Bay,Costa Club Punta Arena,Buenaventura,Villa Premere,Sheraton Bugambilas,El Pescador,El Rosita,Porto Novo
Zona 3: Suites La Siesta, Luna Liquida Boutique, Porto Allegro, Hotel Encino, Posada Roger, Tradicional Villa Del Mar, Tropicana,Grand Miramar ,Pinnacle ,Blue Chair,Emperador,Garlands Del Rio,Hotel Catedral,Playa Los Arcos,Casa Doña Susana,Los Arcos Suites,Emperador,Mercurio,Playa Conchas Chinas,Blue Chair, Tropicana,Almar,Villa Mercedes,Pinnacle ,Hyatt,Grand Miramar,Marival Distinct,Dreams Villamagna,Marival Emotions,Grand Velas,Hard Rock,Playa Fiesta,Occidental Grand,Grand Mayan,Paradise Village,Villa Varadero,Ocean Breeze,Paradise Village,Sea Garden,The Grand Bliss,The Grand Luxxe,The Grand Mayan
Zona 4: Playa Del Sol Costa Sur,Hilton Vallarta Riviera,Park Royal,Mousai,Garza Blanca,Barcelo,Casa Iguana,Royal De Cameron,Villa La Estancia,Villa Del Palmar Flam.,Samba Hotel,Riu Palace,Riu Jalisco,Riu Vallarta,Krystal Grand (Reflect)
Zona 5: Immanta, Iberostar, St. Regis, Four Season, Royal Suites Punta De Mita, Hotel W, Marival Armony, Secrets Bahia Mita, Dreams Punta De Mita, Rancho Banderas,Palladium,Grand Sirenis
No health restrictions
Most travelers can participate
This is a private tour/activity. Only your group will participate

Cancellation Policy

You can cancel up to 24 hours in advance of the experience for a full refund.

For a full refund, you must cancel at least 24 hours before the experience’s start time.
If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.

Any changes made less than 24 hours before the experience’s start time will not be accepted.
Cut-off times are based on the experience’s local time.

Featured review

Nikita_B

Even with a delayed flight. They was already there and waiting. My driver was very nice and professional. We enjoyed the ride.

Reviews

3.5

25 reviews

Total review count and overall rating based on Viator and Tripadvisor reviews

Reviews by Viator travelers.

Showing 1-10 of 25 reviews

Nice and Clean

Nikita_B, Aug 2023

Even with a delayed flight. They was already there and waiting. My driver was very nice and professional. We enjoyed the ride.

Response from Host, Aug 2023

Dear passenger, thank you for taking a few minutes of your valuable time to let us know that we met your expectations, we hope to have the opportunity to serve you again. We will be happy to serve you as you deserve on your next trip. Kind regards, Customer Experience

Highly recommended car service

Robert_W, Jul 2023

Great experience airport to hotel. Follow instructions included with ticket and you will get great service. Car was in perfect condition and luxury. Driver was polite and professional.

Response from Host, Jul 2023

David_R, May 2023

Not memorable at all . I did not enjoy this trip in the least. When I come back I will not be using.

Response from Host, May 2023

Dear passenger, thank you for taking a few minutes of your valuable time to help us improve. Your comment is of great importance to us and we will do our best to resolve the inconvenience caused, we ask you to please send an email explaining your situation in more detail and your reservation information to customerservice@graylinevallarta.com We deeply regret the inconvenience caused, hoping to have the opportunity to serve you as you deserve in the near future. Kind regards, Customer Experience

Professional Luxury Worth it

Samantha_F, May 2023

Clean and fast and professional luxury service. Great driver. Talked with us on the ride. An easy trip. Worth the price for private ride.

Response from Host, May 2023

So much for the Luxury...

Collin_M, Mar 2023

We had 4 adults w/luggage so decided to book the luxury private VIP transportation to the hotel. When we got out to the Grayline agents they told us to wait as there were many people in front of us...not sure why we had to put in flight info to give a time for reservations since they didn't mean anything, we were just names on a list. After we tried several times to get an ETA on our ride they eventually asked us if we wouldn't mind taking a van since we had already waited for 30 mins at this point, we just wanted to get to the hotel, so, we took the not so luxurious van, but it was just the 4 of us, so, it was private. On the return trip from hotel to airport we took a cab which was the exact same model van that we had on the way to the hotel and it was about 70% less than the ride from airport. So, in the future I will just grab a taxi van at the airport and save $$$.

Excellent!!!

Linda_P, Feb 2023

Timely even with a delayed flight. Very professional and pleasant driver! We will use service again!!

Response from Host, Feb 2023

Very easy experience with airport pickup

Henry_P, Jan 2023

The whole experience was very good. The staff at PVR were easy to find. They were very courteous and helpful. Thank you.

Response from Host, Feb 2023

Terrible service

WALTER_F, Sep 2022

No one was there to greet us. There was no greeting banner and we didn’t get the SUV we booked. Totally disappointed.

Response from Host, Sep 2022

Dear passenger, thank you for taking a few minutes of your valuable time to help us improve. Your comment is of great importance to us and we will do our best to resolve the inconvenience caused. We deeply regret the inconvenience caused, hoping to have the opportunity to serve you as you deserve in the near future. Kind regards, Customer Experience

Easy transfer

Casey_W, Aug 2022

Very smooth comfortable transfer! Clean spacious car. Knowledgeable driver with excellent English. Will use again.

Clean comfy ride

Brande_T, Aug 2022

We found the driver easily and had a clean comfortable ride. Arturo made a stop for us on the way and was very accommodating.

Wonderful Experience With Gray Line Transportation

Kim_H, Jun 2022

Great experience! Our flight from Dallas to Puerto Vallarta was delayed an hour so I was nervous. But they were monitoring our flight and were there, easy to find and had a sign with our name on it. The driver was kind, courteous and got us to our resort (Dreams Vallarta Bay) quickly and safely. Will definitely use again. Thank you Gray Line!!

That they never showed up...

PA_O, Jun 2022

That they never showed up to pick us up & we still got charged for a trip that we did not use , never again

Puerto Vallarta

AnneMarie_C, Jun 2022

We were able to easily find Greyline agent following the directions they gave us and the ride to our destination was comfortable .

Terrible

Alan_H, Apr 2022

You never showed up. It’s been two days since my first review and no one has contacted me. You left me and my wife with no vehicle booked after taking my 110CAD a month ago and confirming two different ways.

Response from Host, May 2022

Hello, Good Afternoon. We are very sorry to hear about this bad experience during your recent trip to Puerto Vallarta. We would like to do a proper follow-up to this situation. If you be so kind to contact our Customer Service Department at customerservice@graylinevallarta.com with the name under your reservation and voucher number. Thank you for the feedback as it helps us make the right changes to provide an even better service to all of our clients. - CX Department (Mexico Travel Group)

Great experience. Used them many times.

Artisan_P, Feb 2022

Crazy travel day with lots of weather delays. They monitored our arrival and were there for us. Thank you !!!!

Response from Host, May 2022

Hello, Good Afternoon. Thank you for the positive feedback you have given us, we are glad you enjoyed our service during your recent trip to Vallarta, Hope to see you soon again traveling back to Mexico! We are looking forward that you use our service on your next trip back to Puerto Vallarta, we will also like to extend the invitation to our other locations in Cancun and Los Cabos. Please feel free to contact us if you need any information regarding our destinations or plan to visit any of our locations anytime soon. (ux@mexicotravelgroup.com) Thank you. - CX Department (Mexico Travel Group)

Total scam

Sarah_S, Dec 2021

Spent $170 for luxury transfer to condo. No luxury transfer when we arrived, told us we could go immediately in a minivan. Total scam. Arrive at our condo and friends paid $20 for a minivan

Response from Host, Jan 2022

Hello, Good Morning: We are very sorry to hear about this bad experience during your recent trip to Puerto Vallarta. We would like to do a proper follow-up to this situation. If you be so kind to contact our Customer Service Department at customerservice@graylinevallarta.com with the name under your reservation and voucher number. Thank you for the feedback as it helps us make the right changes to provide an even better service to all of our clients. - CX Department (Mexico Travel Group)

Kelsey_P, Nov 2021

Excellent service and very easy to find. 100% will be booking with this company every time we come to PVR

Response from Host, Nov 2021

Hello, Good Morning: Thank you for the positive feedback you have given us, we are glad you enjoyed our service during your recent trip to Vallarta. Hope to see you soon again traveling back to Mexico! We are looking forward that you use our service on your next trip back to Puerto Vallarta, we will also like to extend the invitation to our other locations in Cancun and Los Cabos. Please feel free to contact me if you need any information regarding our destinations or plan to visit any of our locations anytime soon. (ux@mexicotravelgroup.com) Thank you.

Luxury Transport

Willie_J, Jul 2021

Transportation from airport to Riu Palace Puerto Vallarta was outstanding. Very clean and very professional

Response from Host, May 2022

Change prices upon arrival

Marshalette_L, Jun 2021

The driver was not there waiting for me. When I arrive Gray line added more charges before they even got me a vehicle. They made me pay right there but my driver said the original price I paid with Viator was correct. Viator customer service booked my reservation and I was on the phone with them for like 3 hours. There is no way I should went through that. Want a refund please.

Response from Host, May 2022

So easy

jmccabe100, Feb 2020

We walked out to the Grey line group and were immediately ushered to our driver and car. The large SUV was very nice and clean. The driver was polite and personable. Would definitely recommend!

Response from Host, Feb 2020

Good afternoon, First of all, thank you for rating us with 5 stars in your review. We hope that you use our service on your next trip back to Puerto Vallarta, and we will also like to extend the invitation to our other locations in Cancun and Los Cabos. Please feel free to contact us if you need any information regarding our destinations, or if you are planning to visit any of our locations anytime soon. (ux@mexicotravelgroup.com) Thank you -UX Department Mexico Travel Group