hello becky sorry to hear you didn't have a good time in our park is unfortunate to hear this I was the one that explain to you that if the equipment fit your 3 year he could do the activity but for the looks of it he wasn't able to do the excursions about your refund is on the way I had already approved your refund but Viator is the one that need to give you the refund. thank you and I hope you continue having a great vacation