Dear Dave,
Thank you very much for your honest review and all your comments. We really appreciate your feedback as it helps us improve our tours for our future customers.
We are very glad that you enjoyed the pick-up, our guide's assistance, and the gondola ride. Our transportation is indeed much more comfortable and quick than the cruise lines' buses and our guides know all about our beautiful city and are always ready to share their knowledge.
I am however very sorry about the misunderstanding around your itinerary: the description of your tour states that no inside visits/reservations are included. It is a shame that you did not let us know this was your wish, as we discussed the plan for your tour over many weeks - as this could have been arranged.
The island of Venice does not have streets and therefore tours here do usually require quite a bit of walking! We also offer private accessible tours of Venice for those with mobility issues, that are done with a private boat - instead of walking.
As you know, we offered many complimentary services for your group: as you were concerned about the size of transportation, we arranged for an additional, 2nd van for your group so you could have more space; we converted your tour from a group one to a private tour, we arranged for a private water taxi for you - all at no additional cost. We are a bit saddened that this did not warrant us a 5-star review but we are really happy that we were able to show you our wonderful city and will take your feedback into consideration so that we can provide an even better experience for the future Vexperio guests to Venice!
Best regards,
Joanna