We are sorry to hear that you did not have a great experience with us and that you were unable to see the lights.
Please note that the Northern Lights are a natural phenomenon and can be unpredictable at times. Despite our best efforts to provide the best possible viewing experience, we cannot guarantee sightings.
Regarding your concerns about the guide's response, we would like to clarify that she offered to send you the lights from the previous week, as the lights are a natural phenomenon and not always guaranteed to appear.
We hope that you will give us another opportunity to provide you with a better experience in the future.
All the best