Thank you very much for your review. We appreciate all feedback on our work. We however feel like we do not deserve your review as you did not partake in the tour. You opted to leave during pickup for the reason you mentioned and then requested a refund on vague terms. The guide did not hear a complain from you or any other passengers during the pickup or the tour.
To answer your complaints on our tour:
1. Full vehicle:
We had 18x passengers booked on our 19x passenger vehicle. So it was not "packed to the brim". It was almost full, but not full. This is often the case and stated in our material about the tour and should not have come as a surprise. If you are looking for a more spacious tour or vehicle, maybe book a different type of tour, a private tour for example.
2. The weather:
We did not have brutal weather that day, at least not on Icelandic standard in middle of January. It was above 0°C (so not freezing) wind about 4-8m/second (breeze) and rain (15.9mm downfall) according to the Iceland Meteorology office. This is consider an ok weather by Icelandic standards. If you consider this brutal weather you should maybe not travel to Iceland in January.
3. The unsafe driving:
We have not once received a complain about the driving of Simon, your guide. The jumping the curb is often unavoidable in Reykjavik City Center as the roads are not made for mini bus traffic. That is one of the reason why we try to limit the pickup places in and around the narrow streets of the City Center. Are you not being unjustly and overly sensitive regarding this?
The terms on cancellations and refunds are very clear and stated upon booking, which you agreed upon when booking the tour. It states that we fully refund if the tour is cancelled 24h or more before departure. You cancelled 1h after the tour started on vague and unfounded terms. Of course we will not refund such claims.
We would very much appreciate if you would delete your review as it is unfounded and unfair.