Thank you for sharing your feedback with us. We understand your frustration regarding the rescheduling and eventual cancellation of your trip due to weather.
We apologize for any inconvenience this may have caused you.
Regarding your statement that we contacted you in plenty of time beforehand, we do our best to notify all of our customers as soon as possible if any changes occur in their scheduled trips. However, we acknowledge that in your case, the trip was rescheduled once before being cancelled due to heavy rain on the glacier. We apologize for any confusion or inconvenience this may have caused you.
As for the refund, we assure you that we are processing it as quickly as possible. Refunds typically take 5-10 business days to be processed, depending on the bank or credit card company. If you have not received your refund within this timeframe, please do not hesitate to contact our customer service team for assistance.
Once again, we apologize for any inconvenience caused and thank you for your understanding.