You have a problem with another operator not with us but you posted your previous experience with us to posted as a review which really not good for us. you book through Viator with us only tickets and we provided your E-voucher via WhatsApp and that's all. but to mention "not showed" and "NO REFUND "' its happened with another operator who also works with Viator like us. so kindly check well and use your brain where you are going to post anything that is the right place or not. your opinion will be a bad impression for anyone business. as we talked via WhatsApp about this review to delete and when you understand it was a wrong place you did a post but you don't know how could delete it, as you explained to us, so please don't think just your side before to post any feedback next time. thanks