Thank you for sharing your opinion with us
We truly regret that your experience did not exceed your expectations. Due to the system error we got some reservations for the Vatican Museum and Sistine Chapel which was actually closed that day.
Your booking was refunded on the same day as your visit, it takes 5/7 bussiness days to receive for full refund.
Please contact me at the following address, in case you have not received the full refund: firstname.lastname@example.org
I remain available