Dear customer, we are sorry for the inconvenience but one of the guides who was supposed to do the tour got sick.
did she prefer that we cancel the tour? what would she have said?
our company offered you as a gift a free dinner at our bistro which is the meeting point of the vatican tour.
We believe your consideration is misplaced, perhaps it was better that we canceled the tour instead of trying not to make you miss this experience.
the vatican tour takes place in the vatican, a different country, with its own rules. During the Easter holidays, St. Peter's Basilica has many religious services and as described in the program, if there are religious services, the church is not accessible.
Having taken the tour you have accepted the conditions, otherwise you could ask not to take the tour and request a refund.
this suggests that perhaps your review is incorrect.
Anyway, thank you for choosing our services.