I'm sorry about this, I heard about this after you had already left before speaking to any of the managers.
We're sorry you got lost, but we triple checked our directions and the location that are on our tickets, they all point to the correct address and location and in fact does say the Name of the bar, You messages us at 7:30 you were at the Tokyo Tower, Which is quite a way aways from our designated meeting location about 20 mins, Sorry we didnt catch the message in time, we had about 130 attendees that night. The staff member you were speaking too apologizes if she came off rude, she was just a bit flustered with your anger after entering the venue, she tried her best to mediate the situation, but a last I think you seem too upset to even want to be there anymore. She is an excellent staff member is a great part of the team. I can assure you that shes not rude or mean person, shes quite nice and friendly
We've had thousands of bookings with customers most of which didnt have any issues with finding the location.
Again we're sorry we have no idea why you ended up at Tokyo Tower, We hope you come back to give us another chance,