Thank you for taking the time to share your feedback with us, we apologize that your experience was not a positive one. We do want to clarify that having different pick-up locations for a specific route is to improve efficiency for all passengers being picked up, but we do apologize for not notifying you of this beforehand. As for our drivers/guides, most of the time, they are authorized to use their mobile devices to contact passengers as they arrive to pick up points in a safe manner, if that was not the case, we will look more into the situation. We are happy to hear that you are satisfied with Fruit's services and will relay your compliments to him. We are constantly dedicating resources to improve our services, and with every feedback, that brings us closer to our goal. Thank you again for your time, and we hope that we can provide you with reasons to give us 5 stars the next time you travel with us.