Thank you for taking the time to share your feedback with us, we apologize that your experience was not a positive one. We understand that the pick-up location can get a bit confusing as the guide/driver was unable to reach you prior to the trip, so initially, there was time spent locating you. It is also standard procedure to pick up other passengers at our designated pick up and drop off points as those are points that are available to all customers. The itinerary is typically explained in a detailed manner by our guides before bringing you to those sites. If there is anything you felt was missing from the explanations, please feel free to reach out to us directly. Thank you again for your time, and we hope that we can provide you with reasons to give us 5 stars the next time you travel with us.