Thank you for taking the time to share your feedback with us. I’m sorry to hear that your experience hasn’t met your expectations on this occasion.
I'm surprised by what you said about Michelle as she is a local tour guide who really enjoyed doing the tours and usually, our passengers love her performance.
It’s always our intention to provide great experiences in San Francisco. The duration of our city tour is 4 hours because the idea is to show most of the iconic places in San Francisco and offer our passengers some stop with photo opportunities at Twin Peaks, Land’s End Ocean Beach, Golden Gate Bridge, Mission District, and Palace of Fine Arts.
You also didn't enjoy the Alcatraz Island tour, which is one of the highlights in San Francisco. We are good partners of them, so I'm gonna let them know about your comments.
That is true regarding the weather, and it is good to keep in mind. In San Francisco, you always have to be prepared for the cold even more if you take a ferry to Alcatraz, which is windy.
Nevertheless, as we believe there is always room for improvement, I am sharing your comments with our operation department to improve for future passengers.
Gray Line San Francisco