Dear Sergio_P, thanks a lot for your feedback.
Talking about misleading, sometimes we have to ask our customers to meet our vehicle somewhere closer to Downtown because there can be lots of reasons when the driver can run late, for example, traffic or someone is late too. Also, we try not to cross Market Street because there is a lot of traffic and the whole bus will be late if the driver goes there. And we always call our customers in the evening before the tour to explain these facts and ask to come somewhere closer.
You are texting about the snacks and so on...
I have never heard that the customers are not allowed to take something to eat with them into the van, it's very strange and I'm interested in who told you this.
Anyway, I hope you enjoyed your time and we will take in account everything you texted us about.