Hi Ms. Robertson,
I am sorry you didn’t like anything about your tour with us. It’s hard to respond to a guest when they have nothing positive to say, about any aspect or any person involved.
Still, we can say: you toured on Wednesday after a flood of rainy days, and folks were very excited to be out biking, so the day held much pent up demand. Your tour was larger as so many waited to book overnight. That said, others on your tour loved it and went out of their way to express their joy with hefty tour guide tips, which he greatly appreciated. The review just below yours, from the same tour, cites how patient your same guide was with her....
Also about bike choice; the public tour you booked includes a City Comfort Bike, however you were free to upgrade to a an E bike or sports bike if something more upscale suited you better. As we are staffed with a team of pros, we know what bike to choose for you, based on your size and hip to floor ratio.
Again, the bridge was probably crowded as so many on Spring break waited until the rain cleared to walk and ride the bridge. We aren’t able to control the ferry conditions but do feature well posted signage through our materials and shop about the two ferries. They alternate departures all day long going back to Pier 41 and Pier 1; the great news is the Pier 1 ferry, 15 minutes farther away, takes you to the fabulous Ferry Building, an epicurean marketplace most folks love to visit.
Its sounds like perhaps you would’ve done better with an upscale private tour with electric bikes, which we happily feature! That way you could have had a tour guide all to yourself to fulfill the dream you had for bike touring in a city. We feature these on Viator and welcome your booking for one next time!