thank you for your review our pick up time stated on our website 7.30 pm driver show up to meet your party and also 4 other passenger at 7,25 pm actully was 5 mintues early other passenger did not complain and were satisfied about van cleanliness and tour guide presentation also you mention to me early before the trip started in text message that you want to cancel the trip and refund ? I can not refund you personally because yr money is with Viator and you ask them for refund unfortunately you have to follow their refund policy !! We did our best to accommodate you and we are not the bad guys because I can’t refund you???