EcoAdventure Ziplining in Puerto Rico

Confirmation will be received within 48 hours of booking, subject to availability

By booking our tour you accept Ecoquest, Inc.’s TERMS & CONDITIONS PHYSICAL/MEDICAL CONDITION: • Participants must have a good physical condition, have good endurance, good balance and coordination.
• Maximum weight allowed is 230 lbs; if the participant is 6" tall or taller we can accept up to 250 lbs. We accept a maximum waist line of 42" and a maximum thigh measurement of 26".
• Children less than 70 lbs. must do a tandem-ride accompanied by one of our certified tour guides to make sure they make it across the ziplines.
• Persons with recent injuries, surgeries, pregnancies or any other health or physical condition which makes performing the activity dangerous for you and the group are not allowed to participate.
• You cannot participate if you suffer any impediments including heart problems, back problem, neck problems, respiratory ailments, epileptic seizures, have a weakness or medical problems with your legs, are blind or visually impaired, are hearing impaired and/or are under the influence of alcohol or drugs.
• Guests must be ambulatory. Wheelchairs (collapsible or electric) are not permitted. Ecoquest will deny participation to guests arriving in wheelchairs or electric scooters.
• This activity in NOT recommended for participants afraid of heights. The participants are required to concentrate and follow instructions in order to accomplish the zipline courses safely. AGE / GROUPS LIMITATIONS:
• We accept participants between 7 and 68 years of age for our Campo Rico Ziplining Adventure and our Campo Rico Sunset Ziplining.
• Please be aware that most participants over the age of 65 (even very active ones) usually cannot keep up the required pace - cope with the harsh terrain and regularly do not complete the adventure. This usually slows everyone down and can result in a safety hazard.
• Children under 18 must be accompanied by a participating adult (21 or over) who can sign a liability waiver for the minor in the presence of an Ecoquest authorize representative. All guests must fill out a waiver and medical questionnaire the day of the activity.
• For safety reasons we take a maximum of 24 participants per session for our Campo Rico Ziplining Adventure and Campo Rico Sunset Ziplining. We keep our groups together at all times. All the activities have to be performed to complete the adventure course in the forest. OTHER REQUIREMENTS: • Your safety and enjoyment will depend greatly on following your guide's instructions. • You will be informed of potential risks that may arise in the adventure (hiking trails, river journeys, ascent and descent by rope) although this does not necessarily guarantee the safety of these activities. Some hazards that you may encounter during the adventure are: falling objects, insect bites, irregular and unstable paths, rock slides, rivers that may surge at any given moment, branches or other objects that may impede your movement along trails and cliffs. • No alcohol consumption, smoking or cellular usage are allowed during the activity.
• Ecoquest is not responsible for personal items left in our premises. We do not store any belongings for our clients. Please carry with you only what is necessary for the tour including the method of payment.
• Guests are recommended to bring credit cards (Visa, MasterCard or Discover) and US dollar currency to purchase optional extras such as beverages, T-shirts, souvenirs, etc. • It is customary to leave a 15% gratuity tip in recognition for the exceptional service of our tour guides. It is always up to the guest to determine what they feel is an appropriate tip amount.
• Fareharbor Online Booking requests are recommended to be made 3 days before the activity.
• If your reservation is less than 12 hours in advance of tour, please call to check availability.
• To help avoid your credit card to be declined at the moment of payment, we recommend customers to authorize the total charges with their credit card company beforehand. Many credit card companies protect their customers from fraudulent charges and will not authorize charges done outside of their country of origin. CANCELLATION POLICY: • Our cancellation policy dictates that if the customer cancels less than 24 hours before the tour, the customer gets charged the full amount.
• If the customer cancels 24 hours or more before the tour, the customer gets charged a 20% of the total amount. • Cancellations MUST be notified by email.
• If Ecoquest cancels the tour, the customer receives a full refund.
• No refunds or credits will be issued for no-shows the day of the activity. No partial refunds or credits will be issued if the participant is unable to complete the adventure.
• Ecoquest reserves the right to cancel an activity if the minimum amount of participants is not completed 24 hours before the adventure or for safety reasons. Should this be necessary you will receive a full credit or refund.
• The adventure is not cancelled due to rain. Only severe weather or any other unexpected natural disaster may result in the cancellation of the activity and you will not be charged.
• If a customer requests a rebooking the day before or same day of the tour and the requested tour is available, each participant in the group will be charged a rebooking fee of $80.00. If the requested tour is not available we will not provide any refunds. We cannot guarantee availabilities for a requested tour rebooking. REQUIRED PHOTO ID NOTICE: • I agree that the cardholder of the credit card used to pay for the tour will be present the day of the tour with its physical credit card and a valid photo ID.
• If the cardholder is not present on the day of the tour, a photocopy of its credit card and photo ID will be submitted. • If no photo ID is presented, I and my group will not be allowed to participate in the tour. No refunds will be provided for not participating in the tour.
• I hereby agree and authorize that photos will be taken of my physical credit card and photo ID the day of the tour. ACKNOWLEDGEMENT: • I UNDERSTAND THAT I AM RESPONSIBLE TO INFORM ALL THE TERMS & CONDITIONS TO THE PARTICIPANTS IN OUR GROUP.

Not wheelchair accessible

Participants are required to be between 7 and 68 years of age.

Participants are required to weigh 230 lbs or less. There is no minimum weight limit. If the participant is 6' tall or taller the maximum weight allowed is 250 lbs.

Participants weighing 70 lbs or less will do a tandem ride with one of our certified tour guides to make sure they make it across the zipline course.

For a full refund, you must cancel at least 24 hours before the experience’s start time.

If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.

Any changes made less than 24 hours before the experience’s start time will not be accepted.

Cut-off times are based on the experience’s local time.

This experience requires a minimum number of travelers. If it’s canceled because the minimum isn’t met, you’ll be offered a different date/experience or a full refund.