The safety of our guests and team always comes first. As a result, we make appropriate efforts, which include taking into account guests' requests, to assure the safety and comfort of all. This party was asking for scooter services because they had broken toes and were using a cast, allegedly. They were asking for a scooter to use in the Rainforest; this is not feasible or realistic. We informed the guest they cannot participate in the activity due to their already broken toes. Long story short, they appeared for the tour with no cast whatsoever. You will be amazed at the lengths some go through to get a refund.
We advise all guests to be certain of their booking before they reserve with us. However, if your circumstances change and you are unable to attend the tour, please contact us by no later than 24 hours prior to the tour. If the booking is cancelled with more than 24 hours in advance, you will be refunded in FULL, as stated in our policy and signed in the terms of agreement.