As, the owner of the company I will greatly apologize on the lack of service that was provided to you this day by our guide. We completely understand your frustration and agreed that you weren't given the service that was you paid for which is why we refunded $200 dollars of your money. However, you failed to mention the way that you mistreated our guide who was trying to make up for not only being late but also for our vendor not being ready. Also you guys turned your nose up at the local area that you were taken to when this is an area that not only locals visit regularly, but also Jimmy Kimmal has filmed in this local area. Our company informs how much we support local small business and we have been taking people to this area for over the course of 4yrs. We do agree that the service provided to you could of been better, but we also believe people shouldn't be belittled or mistreated for their mistakes.