The contact with the host, happens WHERE IS NEEDED. As a captain and as a tour guide, you'd get the best service. To reach the location or any other info, there are better sources, like ggle, web page, your reservation info, captain's texts to repeating the previous . . . .
Our operational system is designed to strain people who needs extreme unnecessary attention. We are only 2 captains and couple of mates, who have lost their phones and many family and friends conversations just to answer questions about locations, and what we do over the phone . . . .
Over 30,000 other happy customers who did sailed, read info online and reached Sail San Juan Bay like anybody else does, using a map. Responsible ones are majority!
I'm glad to say that the toxic kind, don't sail here and use their lack of intellect to write a bad review, when they failed trying to, and to blaming others for their incompetence.